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Consumer Reviews

2020 Volkswagen Passat Consumer Reviews

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4.4
(19 reviews)
2020 Volkswagen Passat
5
74%
4
11%
3
5%
2
0%
1
11%
83%
Recommend this vehicle
Value
4.4
Performance
3.9
Quality
4.2
Comfort
4.3
Reliability
4.2
Styling
4.4
2020 Passat Overview
Among the 19 owners who provided feedback on the 2020 Volkswagen Passat for Kelley Blue Book, consumer sentiment is mostly positive, with 83% recommending the vehicle. As a whole, consumers found the vehicle's styling and value to be its strongest features and performance to be its weakest. 14 out of 19 of owners (74% of them) rank the 2020 Passat five out of five stars. Overall, consumers seem aligned in their opinions of the 2020 Volkswagen Passat. Is it the right vehicle for for you? Check out Kelley Blue Book's consumer reviews and see for yourself.
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Most Helpful Reviews

Positive Review

"Nice car."

I am doing this review after owning the 2020 Passat SE for a year, and drove 13k miles. Passat SE comes with so many features this car is fully loaded. It’s a German car built in the USA, you need to pay $40k MORE for a 2020 Mercedes Benz E class with the same option that comes in a 2020 Passat SE, yes the MB comes with a bigger engine and and more comfortable seats, but not the front and rear legroom. The 1st. Thing I have to mention is the automatic braking that saved me from an accident, this feature is the best. I did a 16 hours road trip the seat needs to be little longer to support the leg, front and rear legroom are very comfortable, the adaptive cruise control did a great job the entire trip, and The automatic wiper took care of the rain intensity thru out the trip. The steering is not centered with the driver seat and it took me a long time to get used to it. MPG 45 highway 37 city. The road noise is acceptable, the engine is not bad at all, it’s not a race car but it’s fast. It’s very stable at highway driving. There is only 1 USB data, so you either use your phone for navigation, or for iPod to listen to music, you can’t have both! The brake pedal is little sensitive, so if you have another car to drive beside your Passat do expect to brake hard every time you drive your Passat after the other car, but you will adopt the braking sensitivity without you know it. The remote start button in the key fob is small so if your thump is big you will have a hard time to remote start the engine, if the engine is running with a remote start it will stop if you open the door ( I have a 2019 Jetta it doesn’t do that ). The truth I am very happy with my 2020 Passat and I do recommend it to my friends and family.


VS

Critical Review

"Nothing but continuous service"

This car is not reliable transportation. Too many flaws, and problems. This manufacturer needs to stop making these vehicles.

2020 Passat Reviews

In our commitment to delivering the most comprehensive assessment of the vehicle possible, KBB.com widens the scope of our reviews to include all pertinent model years.
ex. Dependable

Showing 8 of 19 reviews.


David
1/21/2024
So Far So Good

The vehicle performs now as it did when new. It delivers a comfortable ride and has ample space for passengers and cargo. You do need to check the oil level every three to five weeks, as it tends to be thirty for it.

Value
5.0
Performance
4.0
Quality
4.0
Comfort
4.0
Reliability
5.0
Styling
4.0
Recommends this vehicle
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1
0

Dave
12/19/2023
Great family sedan

Great family sedan- roomy, with long range comfort for 4 and with an enormous trunk which easily accommodates the whole family’s suitcases. Cruises quietly at highway speeds, with enough reserve power for passing.

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1
0

Joe B
11/20/2022
Great Sedan for the money

Tons of options and a great value for the money. I would buy this car again and highly recommend it

Value
5.0
Performance
4.0
Quality
5.0
Comfort
5.0
Reliability
5.0
Styling
5.0
Recommends this vehicle
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2
0

Anonymous Reviewer
11/12/2022
Excellent

My '21 Passat SE is a super mid size sedan that I'm enjoying very much. I've driven to Las Vegas and Southern California in the year and a half I've owned the vehicle. (I live in North Bay San Francisco) In both trips the car performed beautifully and attained about 36 miles to the gallon with good acceleration and handling. It was reasonably priced and has held it's value quite well. My only real complaint is it sits low and is not easy to get in and out. But once in it is quite comfortable even on long trips. I'm very pleased with my Passat SE would recommend it to folks looking for a reasonably priced mid size sedan.

Recommends this vehicle
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1
0

Chris
8/16/2022
Economic and luxury combined
Pros

Sleek and affordable

Cons

slightly underpowered

Great economic vehicle that blends ergonomics and luxury. This vehicle is sharp and clean. The contrasted color (tourmaline blue) is accentuated by a beautiful cream leather interior and a sunroof.

Value
5.0
Performance
5.0
Quality
5.0
Comfort
5.0
Reliability
5.0
Styling
5.0
Recommends this vehicle
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1
0

Chan
7/17/2022
Great car
Pros

Smooth ride, gas mileage, stylish, reliable

Cons

cheap interior plastics

Everything I have experienced with this car over the past year has been great. No issues, good gas mileage, and overall a solid sedan.

Value
5.0
Performance
5.0
Quality
5.0
Comfort
5.0
Reliability
5.0
Styling
5.0
Recommends this vehicle
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0
0

Rick
5/23/2022
Best bang for your buck on the market right now.
Pros

Interior, Ride, MPG, Price

Cons

Wish there was an option for a V6

A lot of professional reviewers overlooked the passat and I think that's a huge mistake. The passat offers a luxury European car at a price point affordable to most Americans which is totally overlooked by reviewers that only focus on how big the touch screen is and how much horse power it has. Sure the screen is slightly smaller then others but the passats best in class interior looks better because of it. Most other interiors look like bloated cheap plastic messes. Not the passat, everything is Volkswagen quality. The steering wheel and shifter are leather rapped, the plastic doesn't creak or warp when you push it and when you close the door, its completely silent. It also has the most trunk and cabin space out of all the large sedans so you're not squished in like a clown car. You could get more horsepower out of the engine but then you lose put on the 36 mpg fuel economy and in this market that means a whole lot more. 0 to 60 in 6 seconds is more then adequate for public roads anyway and the turbo makes up for most of the power difference. And even though the transmission is a 6 speed it's Japanese quality and extremely smooth. The best part is the ride though. Volkswagen group vehicles have always had the best suspension on the market and this is no different. Excellent ride quality and corners like a dream. Many people worry about up keep with European cars and it's true that parts are more expensive but you pay for what you get. As long as you properly maintain and take care of one of these cars it will last. But if you neglect it it will bite you. These are fantastic cars and everyone I've met with one loves it. You would be insane not to get one before they dissappear.

Value
5.0
Performance
5.0
Quality
5.0
Comfort
5.0
Reliability
5.0
Styling
5.0
Recommends this vehicle
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0
0

KW
3/29/2022
Very pleasantly surprised by VW
Pros

Fun to drive, handles better than the Accord

Cons

None so far.

We are normally Honda people - but wanted something a little different this time and on the advise of my brother in law -who is a big VW guy bought the Passat. So far (knock on wood) glad we did. It much more fun to drive than the accord and has more features than a comparable Accord. Hope we get the same kind of trouble free driving miles as we have with our Honda’s!

Value
5.0
Performance
4.0
Quality
5.0
Comfort
5.0
Reliability
5.0
Styling
5.0
Recommends this vehicle
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0
0

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