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2021 Subaru Outback Consumer Reviews

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3.9
(120 reviews)
2021 Subaru Outback
5
50%
4
17%
3
14%
2
13%
1
7%
65%
Recommend this vehicle
Value
4.1
Performance
3.9
Quality
4.0
Comfort
4.5
Reliability
4.3
Styling
4.3
2021 Outback Overview
Among the 120 owners who provided feedback on the 2021 Subaru Outback for Kelley Blue Book, consumer sentiment is mostly positive, with 65% recommending the vehicle. As a whole, consumers found the vehicle's comfort and reliability to be its strongest features and performance to be its weakest. 60 out of 120 of owners (50% of them) rank the 2021 Outback five out of five stars. Overall, consumers seem aligned in their opinions of the 2021 Subaru Outback. Is it the right vehicle for for you? Check out Kelley Blue Book's consumer reviews and see for yourself.
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Most Helpful Reviews

Positive Review

"Great Upgrade to our 2011 Outback"

We replaced our 2011 Outback with a 2020 Outback with nearly identical amenities. The 2011 was our first Subaru and proved to be rock-solid for 150,000 miles so we're hoping the same will be true with this one. I'll start with my my negative comments - 1) the Auto Start/Stop is beyond annoying. Takes a minimum of 3 steps to turn off EVERY TIME YOU START THE CAR. Hoping for a software upgrade that at least moves it to the home page; 2) too many features are driven from the center screen (e.g., HVAC, audio...etc.), which can be hard to see in certain light conditions, making it quite dangerous; 3) way to much focus on fuel economy (we purchased another Outback partially because of its frugality, so I don't need numerous indications of MPG, accelerator depression... etc.). Some of the plastic parts in the back are a little cheap feeling, but at least they don't rattle or vibrate (yet). The dash-board glove-box is a joke - really miss the larger one on the 2011. Still getting used to the myriad of electronic features, so I won't pre-judge. Needless to say - read the book. And again. Now for the good - This 2020 Outback is a pleasant improvement over the 2011. Road handling is much improved (very little body roll and better steering response/feel), fuel economy is improved (32 mpg first tank) even with added horsepower. Interior noise is reduced. Seats are very comfortable (I'm 6/1 250 lbs). Finally, car seats for children can be installed without ruining your fingers and hands (not to mention your attitude for the rest of the day). Also, I change my own oil so the placement of the oil filter is a welcome relief (should be no more permanent scars due to burning the skin off my hands).


VS

Critical Review

"Don’t buy this car"

So we have outback 2019 and right now 2020. The biggest problem is a windshield. The windshield of outback 2019 had cracked without any reason,so we came to dealership to change it. Before we did some research and find out that many Subaru’s windshields broke very easily since 2015 and there is even a law suite. Anyway dealership contacted the corporate with a claim and it was rejected so we have to pay $1000 out of pocket to fixed and calibrate. While they were fixing it we’ve got a loaner outback 2020 and guess what it was parked 2 days and windshield cracked again, it’s May so there isn’t any big difference in temperature, it wasn’t raining. I DO NOT recommend this car until the company change windshield supplier. Such a disappointment...

2021 Outback Reviews

In our commitment to delivering the most comprehensive assessment of the vehicle possible, KBB.com widens the scope of our reviews to include all pertinent model years.
ex. Dependable

Showing 8 of 120 reviews.


23 Outback
3/28/2025
2023 Outback Base

Love this car. Roomy comfortable with lots of power. The extra cargo room when back seats are down is amazing!

Value
5.0
Performance
5.0
Quality
5.0
Comfort
5.0
Reliability
5.0
Styling
5.0
Recommends this vehicle
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0
0

Lauren
3/27/2025
So cheaply made

My car is just about 4 years old. Very lightly driven and well taken care of and falling apart. The leather is cheap, the roof rack is peeling. It’s just so badly made. And I hate hate hate all the computerized components

Value
1.0
Performance
1.0
Quality
1.0
Comfort
1.0
Reliability
1.0
Styling
1.0
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1
3

Ck16066
2/16/2025
The guide to take everywhere!
Pros

Gave perspective

Cons

Not at this time;

Thanks for having the tool to help us shoppers in the car buying segment yo be as successful as we can be. I took a 2020 Subaru manual car that I loved and was ready to find what the family needed to care for the parents. There was nothing wrong with the trade so having used this guide and dealers saying they use KBB or something similar I stuck to my paper as a source of truth and they matched to that paper. As a car buyer it gives us that little bit of empowerment to feel we hit a good deal on the trade and perspective on the purchase. As for the purchase too many times the car had all these features I did not need. Using this toll again on price for what I wanted was in perspective to finding me a match and all the other features is the dealer choice of throwing in or selling the car at a reasonable price. Good tool to keep in perspective.

Value
5.0
Performance
5.0
Quality
5.0
Comfort
5.0
Reliability
5.0
Styling
5.0
This customer review was submitted as part of a sweepstakes entry.
Recommends this vehicle
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1
2

Sasiegram
2/12/2025
Good gas mileage
Pros

Handles well on mountain roads

Cons

Needs a higher cranking battery

I am impressed that this roomy AWD hatchback sedan gets such good gas mileage! I bought this 2020 Outback, my first Subaru 5yrs ago and couldn’t be happier. This car felt so much sturdier than my Toyota & was reasonably priced. It handles well in every season of mountain driving. The best part is the gas mileage esp for long freeway road trips. It’s been very reliable: 50k miles & I’ve only replaced the battery (I recommend an upgraded, higher cranking one since this car is considered a high draw vehicle) and new all weather tires. I will definitely consider buying another Subaru.

Value
5.0
Performance
5.0
Quality
5.0
Comfort
5.0
Reliability
5.0
Styling
5.0
Recommends this vehicle
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1
0

Anonymous Reviewer
12/18/2024
Caught on fire on the hIghway
Pros

Roomy and tech advanced

Cons

Slower and just don’t seem to last as long as other Japanese brands

While traveling at a high rate of speed down the interstate the engine caught fire. With 161,000 miles and just having “thoroughly” been checked out by All Wheel Drive Motors in Denver, I would never have guessed that to happen. Now it needs a whole new engine plus electrical. With that being said, I know usually Subaru has a solid reputation. In this case, I’m sure the mechanics at All Wheel Drive Motors must have missed or skipped or overlooked something. I had only had the car for 20 days when this happened. I recommend to have reliable Subaru certified mechanics looking over your car.

Value
3.0
Performance
2.0
Quality
3.0
Comfort
3.0
Reliability
1.0
Styling
3.0
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1
14

Stevej
11/14/2024
2024 Outback XT Limited

First Subaru I ever owned, always had Toyotas and Hondas but will not pay a premium for them. Quietest car, best riding car I owned, with XT excellent acceleration. Electronics not as reactive as I would like hence 4 stars, It works fine, (radio, screen etc.) but just some hiccups at times. MPG are fine 31 mpg highway, 15-16 around town and average about 20 mixed driving. Safety features are great. Had car about 8 months. Thoroughly enjoying it.

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9
1

JBMM
9/19/2024
Employee
Base model has drawbacks to be aware of
Pros

Great on gas, good for price

Cons

seat comfort, lacks some basic comfort/convenience attributes

We do A LOT of long distance driving and our other cars just have too many miles on them at this point, so we bought a new car at the worst time in consumer history: we paid well over sticker, which was why we chose the base model. While the car hasn't given us any mechanical problems, this "base" version is just too "base": the seats are back-killers if you're on an all-day drive, the sound quality of the radio is poor, and (my biggest pet peeve) there's no way to permanently disengage the automatic ignition shut off - which in our case really serves no purpose other than to annoy us. Lastly, be careful with how much weight you put in the back of the car and how you distribute it - the tires are too narrow, in my opinion, and it affects how the car drives/grips the road, especially when it rains. Not sure how long we'll hold onto this vehicle, but if we decide to buy another Outback in the future, we'll definitely go for the higher trim.

Value
4.0
Performance
3.0
Quality
3.0
Comfort
3.0
Reliability
4.0
Styling
3.0
Recommends this vehicle
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6
6

Cici
9/16/2024
Sporty and practical and fun
Pros

Smart. Turbo. Sound system. Camping perks. Higher clearance.

Cons

????

The Subaru Outback Wilderness satisfies the country girl and the urban girl inside of me, and that is not an easy feat. I love the conveniences offered. The turbo is an extra bonus. It’s smooth, practical, and fun- and honestly I cannot say enough good things about it.

Value
5.0
Performance
5.0
Quality
5.0
Comfort
5.0
Reliability
5.0
Styling
5.0
Recommends this vehicle
Was this review helpful?
4
2

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