Kelley Blue Book
HomeMercedes-BenzMercedes-Benz Sprinter2020 Mercedes-Benz Sprinter 2500 Cargo
Consumer Reviews

2020 Mercedes-Benz Sprinter 2500 Cargo Consumer Reviews

Save this car
Write a Review
3.9
(26 reviews)
2020 Mercedes-Benz Sprinter 2500 Cargo
5
65%
4
4%
3
4%
2
8%
1
19%
73%
Recommend this vehicle
Value
4.0
Performance
4.1
Quality
3.7
Comfort
4.3
Reliability
3.9
Styling
4.2
2020 Sprinter 2500 Cargo Overview
Among the 26 owners who provided feedback on the 2020 Mercedes-Benz Sprinter 2500 Cargo for Kelley Blue Book, consumer sentiment is mostly positive, with 73% recommending the vehicle. As a whole, consumers found the vehicle's comfort and styling to be its strongest features and quality to be its weakest. 17 out of 26 of owners (65% of them) rank the 2020 Sprinter 2500 Cargo five out of five stars. Overall, consumers seem aligned in their opinions of the 2020 Mercedes-Benz Sprinter 2500 Cargo. Is it the right vehicle for for you? Check out Kelley Blue Book's consumer reviews and see for yourself.
See Cars for SaleBuild & Price

Most Helpful Reviews

Positive Review

VS

Critical Review

"Cheap Plastic, Features Don't Work, Squeaky Steer"

For an MSRP of almost 70K (4WD 2500 Cargo) i feel like I got robbed. Figured a Mercedes means quality, wrong!! There are many things I love about the van, but for the price, they sure did everything as cheap as they could. In 9K miles I've had it into the shop twice. Nothing major, but irritating stuff. The back-up camera just stopped working one day. They needed to put new software in. The trailer lights don't work. They are still trying to figure that one out. They have more new software coming. The plastic buttons that cover screws fall out and get lost. The rubber gasket on the sliding door window came lose. Ordered another one that took 3 months to get and by the time I drove home it was gone again. The most irritating issue is a squeak in the steering. They've replace bearings and what else and the squeak comes back a day after they think they fixed it. The quality is not worth the price and at this time would not recommend it to anyone. Not when you pay at least 10K to 15K more than a Ford Transit. The other issue, every time they work on it with the cheap plastic and clips, it never goes back together as well and the their are new noises, squeaks, and creaks probably because the plastics are only meant to be put together once.

2020 Sprinter 2500 Cargo Reviews

In our commitment to delivering the most comprehensive assessment of the vehicle possible, KBB.com widens the scope of our reviews to include all pertinent model years.
ex. Dependable

Showing 8 of 26 reviews.

Anonymous Reviewer
4/14/2025
Broke down in 6 days
Pros

Nothing

Cons

Everything

Terrible broke down in 6 days couldn't even make it from Canada to North Carolina without it squeaking all the way there, and the wheels kept falling off I crashed 3 times, and I had to go to the hospital. Was very close to dying.

Value
1.0
Performance
1.0
Quality
1.0
Comfort
1.0
Reliability
1.0
Styling
1.0
Was this review helpful?
0
1
Carlos
4/4/2024
Run away if you rely on your van for a living
Pros

None

Cons

All

We have employed over 15 Sprinter vans in our fleet over the past 10 years, the latest generation of Sprinters built around 2022 - 2024 are some of the absolute worst and most expensive vans ever built, even brand new they have serious reliability issues that lead to extensive downtime which is made worst by MB absolutely horrible costumer service and service center efficiency, prepare for your brand new van to be 2 or 3 weeks at a shop before its even looked at, then several weeks for parts to come in and if and when the parts come in, add more time for the actual repair. Among the issues with our newer vans: sliding doors that shut closed and could not be opened (3 weeks downtime), one year old van with 20,000 miles needed new pads and rotors ($1500 fix !), Multiple check engine lights that cannot be remedied, leaks from the rear AC units, etc. If you absolutely rely on your vehicle to make a living, get another van, anything but a sprinter.

Value
1.0
Performance
1.0
Quality
1.0
Comfort
1.0
Reliability
1.0
Styling
1.0
Was this review helpful?
10
3
German Trash
8/16/2023
Never Again

My ford vans are far better vehicles for work. These things are complicated and very expensive to maintain. They work great when they work when they break they are a complicated expensive nightmare

Was this review helpful?
6
2
ASAP PETE
3/30/2023
LOVE MY VAN!
Pros

ALL!!!

Cons

NONE

Great on fuel! VERY comfortable! Stylish, roomy, handles like a sports car! lots of power! tows great! quite on the inside! 5 STARS!!!! highly recommend this van to anyone or any professional business!

Value
5.0
Performance
5.0
Quality
5.0
Comfort
5.0
Reliability
5.0
Styling
5.0
Recommends this vehicle
Was this review helpful?
2
0
Bob Thomas
3/16/2023
2022 170' 3500 super single rear wheels
Pros

Solid build quality, 20K mi maintenance interval

Cons

Steep service bill, but justified by ride quality

Purchased 144' cargo Sprinter 4cyl in 12/2015. 85,000 miles no problems. Just added 170" crew 6cyl 4 months ago 12/2022. Got 19 mph from Phila to MI returning home from purchasing it. It rode great , is upgraded with many options and only change for me taking two parking spaces instead of one.

Value
4.0
Performance
5.0
Quality
4.0
Comfort
5.0
Reliability
4.0
Styling
4.0
Recommends this vehicle
Was this review helpful?
2
0
Erica
3/4/2023
Beautiful Sprinter
Pros

Great!

Cons

None

2019 Mercedes Benz, Excellent condition Sprinter passenger van, just like brand-new No Dents, or scratches, black on black 7,500 miles only! Sale price $70.000

Value
5.0
Performance
5.0
Quality
5.0
Comfort
5.0
Reliability
5.0
Styling
5.0
Recommends this vehicle
Was this review helpful?
2
2
Billy H
8/11/2022
Great vehicle

Paint is horrible. Fades and turns grey Black fades Blue fades my 2016 mb rep said nothing about paint

Value
5.0
Performance
5.0
Quality
2.0
Comfort
5.0
Reliability
5.0
Styling
5.0
Recommends this vehicle
Was this review helpful?
2
0
Lore
7/11/2022
Converted Passenger Sprinter 2500
Pros

Great for family, seats 8

6 Cpt Chairs, driver/passenger TV 6 headphones Stereo Signal Boost HomeLink Dashcam Speed Boost

Value
5.0
Performance
5.0
Quality
5.0
Comfort
5.0
Reliability
5.0
Styling
5.0
Recommends this vehicle
Was this review helpful?
1
0

More 2020 Mercedes-Benz Sprinter Consumer Reviews

kbb-logo-mini

Reviews You Can Trust

Kelley Blue Book has been a respected figure in the automotive world since 1926. Our commitment to maintaining this legacy is evident in our Consumer Reviews and Ratings. To ensure our customers receive candid, genuine, and impartial car reviews, we've teamed up with Bazaarvoice, a leader in the industry that employs cutting-edge fraud protection and state-of-the-art protocols to guarantee the authenticity of each review. At Kelley Blue Book, trust is the cornerstone of our relationship with our valued customers, and it’s the guiding principle in everything we do.
Advertisement