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Consumer Reviews

2020 Mercedes-Benz A-class Consumer Reviews

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4.2
(15 reviews)
2020 Mercedes-Benz A-Class
5
53%
4
27%
3
13%
2
0%
1
7%
77%
Recommend this vehicle
Value
3.9
Performance
3.9
Quality
4.4
Comfort
4.1
Reliability
4.0
Styling
4.4
2020 A-Class Overview
Among the 15 owners who provided feedback on the 2020 Mercedes-Benz A-Class for Kelley Blue Book, consumer sentiment is mostly positive, with 77% recommending the vehicle. As a whole, consumers found the vehicle's quality and styling to be its strongest features and value to be its weakest. 8 out of 15 of owners (53% of them) rank the 2020 A-Class five out of five stars. Overall, consumers seem aligned in their opinions of the 2020 Mercedes-Benz A-Class. Is it the right vehicle for for you? Check out Kelley Blue Book's consumer reviews and see for yourself.
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Most Helpful Reviews

Positive Review

"Love my A220, Honestly I don't want any other car"

I just traded in my 2016 Mercedes GLA 250 for a brand new 2020 A220, and I couldn't be happier! The ride is soooo much better than the GLA, and the fit and finish is on par with the C class or better.


VS

Critical Review

"Not sure if it's a bad one?MB is taking care of it"

2021 A220, AMG line with night package and almost all the additional packages (media/sound system, driver assist, adaptive headlights)-basically everything BUT the AMG engine (I drive too many miles!). Although I listed a lot of CONS, I am glad MB is taking care of the issues and I would still recommend this car. A friend of mine bought the EXACT one only a few months after I bought mine and its been nothing but spectacular for her. Maybe I just got a bad one? PRO: Cute car! I have the black and red interior--took a minute to get used to but as soon as I tinted the windows (all around) the "bright" in the red really decreased PRO: AMAZING infotainment and cluster display!! I love all the options, the clarity, and the interior "comfort" it provides PRO: Handling on turns is great. Way fun to drive. PRO: Never had adaptive headlights before but I don't think I will EVER get another car without it! PRO: All weather mats are molded perfectly to fit and stay in place. CON: At almost 6k mi, I noticed the brakes were "shaking". Sure enough, rotors warped but pads were within normal for wear. They were both replaced within warranty (per dealer, warranty is "no questions asked" if failed before 12k). Well, here I am just about 7k mi into the new set and the shaking returned. Not happy....they will replace under warranty again and "take a deeper dive" into why. I drive 15-18k/yr 95% freeway. No windy roads, no stop and go traffic, no I don't rest my foot on the brake either. My civic brakes lasted almost 60k before replacement so I can assure you its not "my driving habits". CON: Passenger door speaker went out at about 5k mi--replaced under warranty CON: Rear passenger door weatherstripping just decided it was going to fall off--replaced under warranty CON: Leather seats--be careful! If you get anything on them at all, they are perforated and will go right through. Also, something leaked out of my lunch pail one day and it permanently stained the red part of the seat. I used leather cleaner and my rag was turning "pink" from the red leather--so I immediately stopped. MB said "sorry all we can do is replace--for $2500"--ya no thanks. CON: Ive only noticed it a couple of times but pushing the gas and it sorta "stutters" before going into gear--not sure if engine vs transmission but its something and completely random so MB can't "fix" what they cant see/hear/feel. Transmission can be heard a LOT of the time "clunking" into gear--I've been reading that this is common with this model NEUTRAL: don't have a rock chip your windshield--spiders out almost instantly. $1500 to replace and have camera re-calibrated NEUTRAL: Paint--not sure if its truly the miles I drive but EVERYTHING seems to "chip" the paint. Seems a bit weak to me.... NEUTRAL: Rides a bit rougher than I would expect for a MB on "comfort" drive--although its low to ground, has the low-pro run-flat Pirelli tires.... NEUTRAL: front seats will move all the way back into the back seat for tall drivers/front passengers, however, that means a back passenger can't sit behind tall drivers (minimal room)

2020 A-Class Reviews

In our commitment to delivering the most comprehensive assessment of the vehicle possible, KBB.com widens the scope of our reviews to include all pertinent model years.
ex. Dependable

Showing 8 of 15 reviews.


Mountain Yinzer
1/10/2025
Not bad entry level Benz
Pros

Reasonably priced, quiet, comfortable, peppy

Cons

Expensive parts, expensive dealer maintenance, no spare tire, air bag sensor's

I bought this car with under 4k miles in 2020. Not a bad car for under 30k. I now have 80k miles on it, and I use it as an everyday ride. It rides well, scoots a little, comfortable and quiet inside. Air bag sensor's are a pain. I've had to take it back twice to clean sensors. Once under warranty. Lost a spark plug fairly early on while under warranty. Goes ok in the snow. Any self maintenance is a pain, but better than taking to a dealer. Parts are fairly expensive, service at dealer is costlier. It's a Benz so, people think it was expensive. Tires reasonably priced unless buying run flats. NO SPARE TIRE. That's a great government idea. I get about 35 mpg since I bought it. I'd purchase again.

Value
4.0
Performance
4.0
Quality
5.0
Comfort
5.0
Reliability
3.0
Styling
5.0
Recommends this vehicle
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0
0

Beepos
3/4/2023
Very good
Pros

Good performance

So good for family members and friends👭👬 guys if 3-1 rating then you hate the company 10000000/10 :)

Value
5.0
Performance
5.0
Quality
5.0
Comfort
5.0
Reliability
5.0
Styling
5.0
Recommends this vehicle
Was this review helpful?
0
1

I Like Cars
3/1/2023
cool car
Pros

a big w for the system

Cons

none

the car were a masterpice but selled and it has got to be very good 10/10 this got to be trending ngl

Value
5.0
Performance
5.0
Quality
5.0
Comfort
5.0
Reliability
5.0
Styling
5.0
Recommends this vehicle
Was this review helpful?
0
1

Simon A220
10/29/2022
Good driving dynamic, but very bad value
Pros

Good interior design, good handling

Cons

Bad Value

The car looks great, infotainment system is great, 4matic is great, handling and comfortable level is great (seats are not very comfortable). However, this engine use 91 gas, but it is totally not worth it. I think they made a wrong product with the wrong direction. Good car, but bad value.

Value
1.0
Performance
4.0
Quality
4.0
Comfort
4.0
Reliability
3.0
Styling
4.0
Was this review helpful?
0
1

2022 Tenho Machine
12/25/2021
Tech Puppy 2022
Pros

Smooth Drive - loads of tech - ambient lighting

Cons

smaller engine

No matter what angle you view the A-Class sedan from, it manages to look simply stunning and has to be one of the best looking cars in its class (it's definitely better looking than the Audi A3 sedan). Exterior features include 18-inch alloy wheels, a panorama roof, and LED headlights. Optional extras include an AMG Line body styling kit with twin trapezoidal chrome tailpipes as well as a Night Package with gloss-black exterior accents. This car is a tech puppy with fuel touch screen pads and ambient lighting. Mercedes-Benz builds some of the best interiors in the German luxury-car market, and even cars at the lower end of its lineup benefit from some fine craftsmanship and design. Step inside the cabin of the 2022 A-Class sedan, and you'll be welcomed by a contemporary design that combines sleek looks with real ergonomics; not only does it look good, but everything falls to hand logically. The interior of the 2022 car features 12-way power-adjustable front seats with four-way power lumbar support and a memory system for each front seat. There's dual-zone climate control up front, and the 64-color LED ambient lighting adds a whole other level of ambiance to the cabin. The seven-inch touchscreen is neatly integrated into the top of the dashboard, and the space feels roomy enough for four to five passengers.

Value
5.0
Performance
5.0
Quality
5.0
Comfort
5.0
Reliability
5.0
Styling
5.0
Recommends this vehicle
Was this review helpful?
1
0

That Girl
11/3/2021
Not sure if it's a bad one?MB is taking care of it
Pros

Nice looking car,fun to drive, interior is AWESOME

Cons

See review--there's a list

2021 A220, AMG line with night package and almost all the additional packages (media/sound system, driver assist, adaptive headlights)-basically everything BUT the AMG engine (I drive too many miles!). Although I listed a lot of CONS, I am glad MB is taking care of the issues and I would still recommend this car. A friend of mine bought the EXACT one only a few months after I bought mine and its been nothing but spectacular for her. Maybe I just got a bad one? PRO: Cute car! I have the black and red interior--took a minute to get used to but as soon as I tinted the windows (all around) the "bright" in the red really decreased PRO: AMAZING infotainment and cluster display!! I love all the options, the clarity, and the interior "comfort" it provides PRO: Handling on turns is great. Way fun to drive. PRO: Never had adaptive headlights before but I don't think I will EVER get another car without it! PRO: All weather mats are molded perfectly to fit and stay in place. CON: At almost 6k mi, I noticed the brakes were "shaking". Sure enough, rotors warped but pads were within normal for wear. They were both replaced within warranty (per dealer, warranty is "no questions asked" if failed before 12k). Well, here I am just about 7k mi into the new set and the shaking returned. Not happy....they will replace under warranty again and "take a deeper dive" into why. I drive 15-18k/yr 95% freeway. No windy roads, no stop and go traffic, no I don't rest my foot on the brake either. My civic brakes lasted almost 60k before replacement so I can assure you its not "my driving habits". CON: Passenger door speaker went out at about 5k mi--replaced under warranty CON: Rear passenger door weatherstripping just decided it was going to fall off--replaced under warranty CON: Leather seats--be careful! If you get anything on them at all, they are perforated and will go right through. Also, something leaked out of my lunch pail one day and it permanently stained the red part of the seat. I used leather cleaner and my rag was turning "pink" from the red leather--so I immediately stopped. MB said "sorry all we can do is replace--for $2500"--ya no thanks. CON: Ive only noticed it a couple of times but pushing the gas and it sorta "stutters" before going into gear--not sure if engine vs transmission but its something and completely random so MB can't "fix" what they cant see/hear/feel. Transmission can be heard a LOT of the time "clunking" into gear--I've been reading that this is common with this model NEUTRAL: don't have a rock chip your windshield--spiders out almost instantly. $1500 to replace and have camera re-calibrated NEUTRAL: Paint--not sure if its truly the miles I drive but EVERYTHING seems to "chip" the paint. Seems a bit weak to me.... NEUTRAL: Rides a bit rougher than I would expect for a MB on "comfort" drive--although its low to ground, has the low-pro run-flat Pirelli tires.... NEUTRAL: front seats will move all the way back into the back seat for tall drivers/front passengers, however, that means a back passenger can't sit behind tall drivers (minimal room)

Value
3.0
Performance
3.0
Quality
3.0
Comfort
3.0
Reliability
2.0
Styling
5.0
Recommends this vehicle
Was this review helpful?
5
1

Peter
10/28/2021
Worst riding car ever
Pros

Lucky if the doors lock and unlock remotely.

Cons

Never even care about the engine it's a rough ride

My car was a disappointment. it's a sometimes car. Sometimes the doors lock/unlock via remote and sometimes they don't. The ride is so bad my Michelin tires are failing from the ruts in the road (losing air but no nails in them) and the Michelins are good tires. Driving is a constant avoidance of holes or you hear a cha-chunk. I brought this back to Mercedes and they shrugged and said, it's an 'A'. How can anyone love this car? I am getting a Tesla after my lease is up.

Value
3.0
Performance
3.0
Quality
4.0
Comfort
2.0
Reliability
2.0
Styling
4.0
Was this review helpful?
0
1

Mike
12/26/2020
Bad Radio
Cons

Radio is very overpriced

Good car. Very overpriced radio. Stay away from the $850. radio. Car is fine

Value
3.0
Performance
4.0
Quality
4.0
Comfort
4.0
Reliability
4.0
Styling
4.0
Recommends this vehicle
Was this review helpful?
4
1

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