2021 Lexus UX Consumer Reviews

I bought the Lexus UX 250h with premium package back in February. The main thing I wanted was a hybrid vehicle with AWD. While I haven't tested the 'limited' AWD yet, so far the vehicle has provided a pleasant experience. Exterior: Sharp lines and handsome headlights Driving: Smooth ride with plenty of pickup to not make you feel like you are struggling to get on the highway or pass somebody in the left lane. Not as zippy as some vehicles, but you don't feel you are lacking power either. Handling is responsive, especially in sport mode. Interior and cargo: Nice details including the ribbing on the seat backs in the front. It is definitely a little tighter than my previous vehicle (mid-size SUV) but that was too be expected. The front seats offer plenty of room for somebody 6' tall or under, but the rear seats could definitely be seen as tight. I do find the seats have some firmer edges that on longer car rides can get uncomfortable on the thighs. One other complaint I have is size and position of the cup holders. Larger water bottles don't fit at all and tall water bottles get in the way of the climate controls. Cargo: Cargo space is also a bit limited with the seats up, especially with the hybrid battery making for a higher lift in the rear. My test for cargo is always do my golf clubs fit and for this vehicle I have to fold a seat down to get them in there without issue. Not a big deal for me as I rarely have more than 1 passenger. Fuel efficiency: Despite it's rating, I get about 37 mpg on average. I have had some trips get me to 40 mpg, but I've gotten as low as 35 mpg so far. My main driving is suburban with a mix of town/city streets and some short highway stints. One thing that is a little annoying to me is how early the gas light comes on. With a 10.5 gallon tank I would expect to get through at least 9 gallons before the light starts yelling at me. In reality I find even when I take it down to E, I am only filling 8.5-9 gallons into the tank and I don't have the guts to test it. I'll be asking about it at my first service appointment. Technology: the track pad interface for the dash is definitely a bit distracting. It would be better mixed with a touch screen. I definitely find my eyes coming off the road if I start trying to play around too much to find a certain playlist or podcast. Fortunately, if you have Apple Play, Siri is pretty useful to replace that. The climate control works really well though and I don't find the piano keys an issue for that. I do have a wireless charge pad in the car and the position of the cup holders is in the way of that if I try to use it. Last issue I have had is with the Enform app. Every now and then it just stops tracking my car and loses its remote connectivity to the vehicle. I can still use the remote start from the key fob, but not the app and have to call to get it reset. I'm told this is a software bug and I hope it gets fixed soon. Overall, this has been a good experience so far. For the price and the quality of the vehicle I don't regret the purchase. It definitely meets my needs and provides an enjoyable driving experience 9 out of 10 times.