2020 Jeep Cherokee Consumer Reviews
Most Helpful Reviews
Positive Review
Against my family and friends recommendation I purchased 2015 Cherokee. I moved from a Honda CRV with 250,000 mile on it. I have been surprised with the power delivered from the 4 cylinder and the ZF transmission. For a Jeep, it handles like a sports car. The interior is stunning and well executed. My biggest disappointments came from the many times I had to tale it back to the dealership for recalls and warranty repairs. None were very serious but all were aggravating. 4 recalls and 3 warranty issues in the first 6 months. As far as being a traditional Jeep, it handles snow and mud very well. I like the handling both on and off road. Overall, I remain positive about my choice.
VS
Critical Review
I purchased a new 2014 Jeep Cherokee Latitude mid-December 2013. Approximately two weeks later, I noticed that significant amounts of water had collected on the inside of both headlights. I returned the car to the Jeep dealership where they replaced both headlights citing a Service Bulletin which acknowledged the potential for condensation in the lights. A week later, on a 5 degree night , I found frost built-up on the inside of one of the new headlights; I brought the car back to Jeep. This time, however, the service department used the Service Bulletin (SB 08-086-13) to justify not replacing the lights. The Bulletin maintains that the condition is acceptable in that it "will usually clear as atmospheric conditions change (I kid you not) to allow the condensation to change back into a vapor. Turning the lights on will usually accelerate the process." In other words, the deficiencies in the headlights design, manufacturing process, and/ or installation are to be addressed by the actions of the customer (or apparently Mother Nature), not Jeep. In the numerous discussions with sales, service and corporate customer service, representatives agreed the Bulletin does not address the issue (from a customer standpoint) but insisted that there was nothing they could do. My corporate Case Manager has closed my file all while noting he had received multiple complaints related to the dullness of the lights . In addition to the headlight issue, the transmission tends to "stick" or "hang-up" during transitions between gears, especially at speeds under 25 mph. This condition is intermittent and varies in degree of severity but tends to be more pronounced when descending in speed. In the more extreme cases a "clunking" noise/vibration was felt which emanated from the bottom of the car. Jeep updated the transmission software program but this resulted in no noticeable improvement. Note - With Active Drive I, there is no mechanism to manually engage full-time 4 wheel drive. The Selec- Terrain dial which puts the car into Snow, Mud, etc. mode does not put the car into 4-wheel drive - it adjusts other systems. With Active Drive II there is a Rear Axle Lock which is available (i.e., the car is simply an AWD without it). I only mention this because the sales department was apparently trained otherwise; I needed to go to Jeep corporate to get clarification. One final thought - the customer will do most of the "homework" in trying to resolve these issues. Sales sent me to service, service commented that maybe corporate had a new light design in the works (i.e., the customer should call corporate), corporate asked me if I would ask the service department if they had a different light that could be installed, etc. All good questions that should have been tracked down and answered by someone who took ownership of the issue - FROM JEEP! Meanwhile I have a car the family is hesitant to drive because of headlights that could become significantly impaired and the transmission.
2020 Cherokee Reviews
Showing 8 of 401 reviews.
DO NOT BUY THE TRAILHAWK OR ANYTHING JEEP. I had Trailhawk for a year seemed great until it wasn’t. My transfer case went out without warning. Mopar made a faulty transfer cases. They are not even refurbishing them anymore. Was told by the dealership I might get one in 6 months but they couldn’t be certain. Even if they replaced the part it could have threw metal in the transmission but I wouldn’t know until it initially got fixed. So I was left upside down in payments having to trade in for something else. Because my Trailhawk got towed to a Jeep dealership and wasn’t drivable I got stuck trading in on another Jeep. This time a grand Cherokee Laredo x. Only been driving for 2.5 months and they have replaced the water pump 4 times. Jeep and Stellantis are the absolute worst car company in the history of companies!
Only owner from mile 14 Zero mechanical issues, new tires and driven by only 2 people. Has clean interior.
Supremely capable off-road for a crossover
Some mechanical issues
I’ve owned my car for almost 5 years now since brand new.. It is my daily and I do absolutely love driving it. It takes bumps very well with the bigger sidewalls as mine is the Trailhawk with 17” rims and a meatier stock size tire. It does absolutely amazing in deep snow, mud and thick gravel/sand. The 4WD system is incredible. I really have to try to break traction even in the snow. I call it a lifted rally car cause it’s essentially a jacked up 4WD Chrysler 200. I’ve had a couple electrical problems where the dealer had to replace my vehicles computer. It had a no start issue when it was negative 6 one Christmas and continued every time it was colder than 32 degrees. They think a nick somewhere in the system allowed water to get in and short the sensors when it would freeze. Disappointing, but since the repair I’ve had no issues. It was covered by warranty since it was only a year old. As far as mechanical wise it had a transmission failure at about 50k miles due to a PTU failure. It was covered under warranty but again left me stranded. It’s not perfect but I do absolutely love the styling and the driving experience. I get a lot of compliments with my added rally style mudflaps and roof rails. There is a pretty solid aftermarket following for lifts and overlanding gear as they are really made to adventure. The storage is a little lacking especially with my two kids and my wife taking trips, but we’ve gotten by a more than a few road trips and camping trips with my rooftop tent.
Loved it but no longer needed it. Minor electrical/bcm issues or would have been 5 stars. Comfortable and luxurious. Plenty of room
Great condition, low mileage , 4 door , lightly used , one owner car, all wheel drive, new tires, all weather radials ..
Fast, comfortable, doesn't give you problems with regular maintenance
Gas guzzler as a commuter, fast oil consumer
I'm the second owner of a Latitude 3.6l, and this car has not given me a single problem. It is a bit much to use as a commuter with the V6, but I drive like a maniac anyway. The experience has been comfortable and fun so far.
Comfortable, Spacious
Unreliable
Not a great car I have had alot of minor and 1 or 2 major problems since I hit 90000 miles alot of problems included stuff with auto start stop/engine where it would but the car in limp mode other problems include death wobbling, electrical issues, and problems with the radiator but I will say it's an extremely comfortable car with a good amount of space and up to date electronics but if I could go back to when I got the car I would get something else. No matter how good the deal is I wouldn't recommend getting this car.
Doesn’t require excessive maintenance.
Literally almost zero power under the hood
I’ve had the 2019 Jeep Cherokee for 6 years now and only 80k miles. It’s not flashy nor is it fast but so far it’s been very reliable. Minus the issue of an excess oil consumption this car has no concerns on the rest of the powertrain.
