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Consumer Reviews

2020 Ford Escape Plug-in Hybrid Consumer Reviews

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3.9
(61 reviews)
2020 Ford Escape Plug-in Hybrid
5
56%
4
13%
3
11%
2
8%
1
11%
68%
Recommend this vehicle
Value
4.0
Performance
4.0
Quality
3.8
Comfort
4.4
Reliability
4.1
Styling
4.4
2020 Escape Plug-in Hybrid Overview
Among the 61 owners who provided feedback on the 2020 Ford Escape Plug-in Hybrid for Kelley Blue Book, consumer sentiment is mostly positive, with 68% recommending the vehicle. As a whole, consumers found the vehicle's comfort and styling to be its strongest features and quality to be its weakest. 34 out of 61 of owners (56% of them) rank the 2020 Escape Plug-in Hybrid five out of five stars. Overall, consumers seem aligned in their opinions of the 2020 Ford Escape Plug-in Hybrid. Is it the right vehicle for for you? Check out Kelley Blue Book's consumer reviews and see for yourself.
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Most Helpful Reviews

Positive Review

"KBB's Expert Review tells the story"

White Escape Hybrid titanium. Glad we decided on this instead of Rav4. It's a luxury car for us 'middle-weight' type people. Everything is fine...right now. More satisfied with the 2020 model than our 2016 titanium. Quiet, handles well, like switches, leather upholstery comfortable, visibility good, safety good, very good audio, and good grunt when needed. Driving 2/3's city and 1/3rd highways(2 lane mostly) currently averaging 42.2 mpg!'


VS

Critical Review

"Unsatisfied owner"

Car has the 3 cyl eng..would not recommend it to anyone..has vibration in high gear on highway like it is underpowered...transmission is jerky at startup..maybe a different engine would make a difference but maybe not..not satisfied at all with my escape..

2020 Escape Plug-in Hybrid Reviews

In our commitment to delivering the most comprehensive assessment of the vehicle possible, KBB.com widens the scope of our reviews to include all pertinent model years.
ex. Dependable

Showing 8 of 61 reviews.


Djhoustin
3/21/2025
Buyer beware!

Ford knows this car and engine is junk! They refuse to do anything about it until forced to by legal action. If you own Ford escape get ready for a $7000. Bill for a new engine. This car falls apart at 50,000 miles. Buyer beware!

Value
2.0
Performance
2.0
Quality
1.0
Comfort
2.0
Reliability
1.0
Styling
2.0
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2
2

Robie
3/4/2025
Great features
Pros

Gas savings

Cons

engine power

I bought this car a week ago and it saves a lot of gas!

Value
4.0
Performance
5.0
Quality
5.0
Comfort
5.0
Reliability
5.0
Styling
5.0
This customer review was submitted as part of a sweepstakes entry.
Recommends this vehicle
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2
1

Allornothing10
3/1/2025
Great car

Just bought leftover 24, got great price 18700 off msrp with dealer discount and ford rebates. So far love car it does great job of regeneration of battery, smooth transition from battery to gas and vice versa. The info screen is lagging and a bit of pain to change settings but overall loving vehicle

Value
5.0
Performance
5.0
Quality
5.0
Comfort
5.0
Reliability
5.0
Styling
4.0
Recommends this vehicle
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1
0

Crlauren
10/4/2024
So far loving my car

It’s a bit different than my prior 2017 Escape, but the plug in advantage is great! I got all my bells and whistles…

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3
0

Veteran
7/24/2024
Nightmare

Problems started small ONDAY TWO with wireless Android Auto dropping. Evolved to over a month with no audio of any kind and random failures such as lane keeping assist cute off, no GPS (car thinks it's they states away), backup beeper not working (I have little kids), interior light not working (except sometimes). Five visits for repair in first four months, the last time on a tow truck after it stranded my wife at 6 a.m. Three visits they just said "we can't fix it yet" and gave it back so Ford Buyback claims it doesn't qualify for State lemon law (three attempts to fix the same things... They had it all day, but couldn't fix it so they claimed it wasn't an attempt). Don't "stay away".... "RUN AWAY"

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9
5

0a637bcd
5/13/2024
Our first PHEV
Pros

economy, comfort, technology

Cons

No more kick to open lift gate! No turn signal lig

We purchased a 2015 C-Max and a 2018 C-Max both regular hybrid and achieved 40 mpg through 150,000 miles. Each time enjoining the newest technology. The Escape is a bigger car that feels more like a small truck, very solid! The new adaptive cruise control with lane assist and distance spacing is awesome, makes road trips much easier. So far it gets 40+ mpg when in auto hybrid mode. zit is simply a beautiful car that is fun to drive pass gas stations with!

Value
4.0
Performance
5.0
Quality
4.0
Comfort
5.0
Reliability
5.0
Styling
5.0
Recommends this vehicle
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5
3

Bill
4/30/2024
Best car I have owned.
Pros

Effortless driving. Better than average ride.

Cons

none

I can only vouch for the Escape Hybrid I own. Purchased new four plus years ago. Just passed 40K miles. Drive great, handles well, comfortable seats. 360 degree is a hugh plus making driving safer. Reclining rear seats is a great addition. All problems have been minor. One thing to keep in mind is the 12 volt battery is small and if not at peak charge the car can start dropping some amenities. I.e. Passenger side auto lock and unlock function. Ford replaced door locking parts when the problem was the battery no holding peak charge. If you drive it say 15 miles per day it should not be and issue. Being retired my car can sit for days. I would recommend the Escape hybrid. Family that have used it, love it.

Value
4.0
Performance
5.0
Quality
5.0
Comfort
4.0
Reliability
5.0
Styling
3.0
Recommends this vehicle
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3
3

Passenger Princess
4/18/2024
Listen!!!

As a company car this car has proven to have some issues! HOWEVER I have also had the opportunity to ride as a passenger all day!!! Peeeerrrffeeeccttttt for the passenger princess of your life!!!!

Value
1.0
Performance
1.0
Quality
1.0
Comfort
5.0
Reliability
1.0
Styling
5.0
Was this review helpful?
2
15

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