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Consumer Reviews

2020 Chevrolet Suburban Consumer Reviews

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4.2
(30 reviews)
2020 Chevrolet Suburban
5
63%
4
17%
3
3%
2
7%
1
10%
80%
Recommend this vehicle
Value
4.1
Performance
4.5
Quality
4.4
Comfort
4.8
Reliability
4.4
Styling
4.7
2020 Suburban Overview
Among the 30 owners who provided feedback on the 2020 Chevrolet Suburban for Kelley Blue Book, consumer sentiment is mostly positive, with 80% recommending the vehicle. As a whole, consumers found the vehicle's comfort and styling to be its strongest features and value to be its weakest. 19 out of 30 of owners (63% of them) rank the 2020 Suburban five out of five stars. Overall, consumers seem aligned in their opinions of the 2020 Chevrolet Suburban. Is it the right vehicle for for you? Check out Kelley Blue Book's consumer reviews and see for yourself.
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Most Helpful Reviews

Positive Review

"Love it! Great new style!"

This is my 3rd suburban and this one is by far the best GM has made. I like everything about it except maybe the back glass. The view out the back glass is more limited due to size of glass than the previous model and can make viewing behind you difficult at times. Also miss the fold down cup holders in 2nd row. The door option is not as good for kids getting in and out. Other than that, it is a great vehicle to drive and haul kids and dogs around and still have room for everything else.


VS

Critical Review

"Do not purchase"

Problem after problem , Gm not willing to help with a vehicle that was at the time 2 model years old . A/C issues at less then 60k , Injector issues from 60k forward mis-fire codes , known issue that would not fix.... Oil pan leak they refuse to fix and quote 2300. to fix at 65k. and lastly 94k miles Transmission Blows up lost 3rd -6th,refuse to assist with this , 6000. to fix ,. At this point we have had the vehicle 28 months still owed close to 50k on a 0.0% loan , Traded it in for a Toyota and take a 24k Negative hit on the suburban but also relieved that the problem vehicle is gone ,and the stress about what would go next is also. Would not Recommend Chevrolet to anyone ,even my enemies ,Customer care is horrible .

2020 Suburban Reviews

In our commitment to delivering the most comprehensive assessment of the vehicle possible, KBB.com widens the scope of our reviews to include all pertinent model years.
ex. Dependable

Showing 8 of 30 reviews.


Davraf
3/2/2025
Awesome all around!
Pros

Spacious, quiet, powerful, luxurious

Cons

A small learning curve because of the size.

I bought this Suburban yesterday and it's a dream. The handling is very responsive, the cabin is quiet and luxurious and there are a ton of features for the convenience of a growing family with devices and gear like USB outlets, plugs, etc. I'm super excited to put another 200k miles on it.

Value
5.0
Performance
5.0
Quality
5.0
Comfort
5.0
Reliability
5.0
Styling
5.0
This customer review was submitted as part of a sweepstakes entry.
Recommends this vehicle
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1
0

Fran
2/19/2025
This will be my last Chevy Suburban!

Hi Readers, I had always been a die hard Chevy Suburban fan. The first one I ever bought was 40 years ago when my first child was born. I wanted a vehicle that I felt provided the greatest protection in an accident (especially with the most precious cargo on board, my son) and after a lot of research, I chose and purchased my first Chevy Suburban. Fast forward to today, I have purchased 5 chevy suburbans and my last purchase was in December 2020 in North Charleston, SC. Boy, was this car a lemon. Just so everyone knows, all my vehicles have always been purchased new from dealerships. I wasn't buying a used vehicle with existing issues. This Chevy Suburban Premier has cost me so much in repairs that I totally regret buying my car. The car was not even 3 years old and I have replaced all 8 spark plugs, all 8 fuel injectors, all 4 struts, all 4 shock absorbers and a new motor mount. I have spent upwards of over $10,000 in repairs. These are outside of normal wear and tear repairs like new tires or oil changes. Guess what happened when I called to complain to Chevy? Not one representative from Chevy called or explained why I had all these issues with my car! I called the dealership and Chevy Customer Service multiple times, but no returned calls. Now they are calling me to ask if I want to trade my car in for a new Chevy! What nerve! No thanks Chevy, you have now lost all of my business.

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Mark
11/26/2024
Dependable, still looks nice.
Pros

Reliable, still looks stylish, pretty good gas mileage.

Cons

Transmission went out at about 60,000 miles; replaced under warranty.

The transmission went out at just over 60,000 miles, Chevrolet replaced it under warranty. Other than that, have only had routine maintenance such as oil changes. Very reliable, towed my trailer thousands of miles with no issues.

Value
5.0
Performance
5.0
Quality
5.0
Comfort
5.0
Reliability
5.0
Styling
5.0
This customer review was submitted as part of a sweepstakes entry.
Recommends this vehicle
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0
0

Ford Man
9/15/2024
Great Road Vehicle
Pros

Ride, safety, roomy

Cons

Parking

What a dream to drive on road trips, great ride, loaded with safety options and gas mileage of 25. Special features such as lane change warning, off lane correction and vibrating seat for approaching slow or stopped vehicles. Plenty of room for luggage, golf clubs etc. and a real mover in snow.

Value
4.0
Performance
5.0
Quality
5.0
Comfort
5.0
Reliability
5.0
Styling
5.0
Recommends this vehicle
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0
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Lee Fam
4/8/2024
Im lovin it!
Pros

Room and extras in the LTZ model are awesome

Cons

Repairs are costly.

I love my 2016 Suburban LTZ. It has all the bells and whistles. It has plenty of room for the whole family and keeps my kids entertained on long road trips. I had to have work done on the front struts, which were expensive and the transmission, but the ride is so smooth. I love this truck!

Value
5.0
Performance
5.0
Quality
5.0
Comfort
5.0
Reliability
4.0
Styling
5.0
Recommends this vehicle
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0
0

Angelica
12/29/2023
Nothing but issues

I have dropped so much money into this car after buying it with only 16K miles. I would not recommend this for anyine who travels often. New brakes often, sensors out, cruise control not working anymore, sounds in the, new shocks, engine, rough idle and the list goes on and we are only at 110k this is all after regular maintenance.

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Roberta
3/25/2023
I love my car!!
Pros

Everything good.

Cons

I can't think of anything bad to say.

I love my car/suv, I just didn't think it through very carefully when I bought it. My husband and I planned on going camping and on impromptu mini vacations. I have the most luxurious bed in the back, all made up and ready for sleeping. I even have been collecting various maps. This beast checked all the boxes for me and I bought it from Hertz rent a car, a business that uses cars every day, so they keep them maintained very well and they have an excellent reputation. I wouldn't sell it except that my husband and I have gotten older and in worse shape, there is so much wrong with me that one good bump and I'll be in a body cast, lol! This car gets decent gas mileage too for as huge as it is. Everything works, tires are in good condition, I've kept the oil changed about every 6 months. It's a tough car, I'd venture to say that if in an accident, it would come out mostly unscathed. It's never been in an accident, there have been no recalls. It has I'd say, quite a few superficial scratches and none through to metal. Stops quickly, has a huge back up camera. It has been good for me, it's just too big for me now. I'd buy one again.

Value
5.0
Performance
5.0
Quality
5.0
Comfort
5.0
Reliability
5.0
Styling
5.0
Recommends this vehicle
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2
0

Sammy
9/12/2022
Very Reliable SUV!
Pros

Great on gas for a V8

Cons

The suspension could be better it bounces a lot

I own this 2015 Chevy suburban for 4 years with 310,000 miles, Never had any major issues and it’s still running strong! I bought it with 120,000 miles and at 310, 000 miles still running the same as it was, when I purchased the vehicle!

Value
5.0
Performance
5.0
Quality
5.0
Comfort
5.0
Reliability
5.0
Styling
5.0
Recommends this vehicle
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3
0

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