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Consumer Reviews

2020 Cadillac XT5 Consumer Reviews

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4.2
(78 reviews)
2020 Cadillac XT5
5
60%
4
18%
3
10%
2
5%
1
6%
75%
Recommend this vehicle
Value
4.1
Performance
4.3
Quality
4.2
Comfort
4.4
Reliability
4.4
Styling
4.4
2020 XT5 Overview
Among the 78 owners who provided feedback on the 2020 Cadillac XT5 for Kelley Blue Book, consumer sentiment is mostly positive, with 75% recommending the vehicle. As a whole, consumers found the vehicle's comfort and reliability to be its strongest features and value to be its weakest. 47 out of 78 of owners (60% of them) rank the 2020 XT5 five out of five stars. Overall, consumers seem aligned in their opinions of the 2020 Cadillac XT5. Is it the right vehicle for for you? Check out Kelley Blue Book's consumer reviews and see for yourself.
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Most Helpful Reviews

Positive Review

"Great Crossover from America"

We have had this car for about a month and love it. Very comfortable, good room for 5, and the sharpest CUV made in our opinion. It drives...like a cadillac and gets respectable gas mileage. Love the lane departure feature. Would highly recommend this car to anyone.


VS

Critical Review

"Nice looking, but have had issues"

The styling and tech features of this vehicle are nice. It handles well and is fun to drive. That being said, I have had to bring my XT5 back to the dealership for service 4 times in the 6 months I've owned it and feel this vehicle is no where near worth the $53,000 I paid for it. Issues have included 2 recalls, touchscreen replacement (touch feature didn't work at all in temps below 15 degrees), howling noises in cabin in temps below 15 degrees (this is North Dakota in the winter; it's cold every day here), rattling/squeaking noises from the dash area, and a service transmission warning. I am sincerely regretting my decision to purchase this vehicle.

2020 XT5 Reviews

In our commitment to delivering the most comprehensive assessment of the vehicle possible, KBB.com widens the scope of our reviews to include all pertinent model years.
ex. Dependable

Showing 8 of 78 reviews.


Noise
12/21/2024
Negative feature

Road noise is terrible for a vehicle of this value. Engineers seem to be able to reduce that noise in other vehicles.

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3
1

Anmar
9/3/2024
Real comfort and luxury

Very comfort and smooth ride. Good reliability and very high quality interior. I have the platinum trim and I absolutely love it. One of the best SUV I’ve owned.

Value
4.0
Performance
4.0
Quality
5.0
Comfort
5.0
Reliability
5.0
Styling
5.0
Recommends this vehicle
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1
1

Joni
4/20/2024
Absolutely love this vehicle!
Pros

Economy, value, esthetics, reliability

Cons

Will add a few extra features next time

I have had my XT5 3 years and love it! Sharp looking and a smooth ride! Zero mechanical issues. Maintenance costs very reasonable. Gas mileage has been excellent! 24-38 mpg. Purchased used with 36,000 miles. Initially used to commute 100 miles daily round trip but retired 10 months later. We live in a rural area with black top roads that do not get thoroughly snow plowed in the winter. AWD has never let me down! Plan to purchase another later model in the future!

Value
5.0
Performance
5.0
Quality
5.0
Comfort
5.0
Reliability
5.0
Styling
5.0
Recommends this vehicle
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7
1

Susan
3/20/2024
Solid Luxury SUV

This is a nice vehicle for anyone who likes luxury but doesn't want to spend a fortune. There is plenty of room for my son in his carseat in the second row.

Value
5.0
Performance
4.0
Quality
4.0
Comfort
4.0
Reliability
5.0
Styling
4.0
Recommends this vehicle
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2
1

Rich C
2/28/2024
Great Vehicle and Smooth Ride
Pros

Smooth Ride

This car has been reliable and safe for my family. I would recommend this car to other people in need of a spacious SUV in this category.

Value
4.0
Performance
4.0
Quality
4.0
Comfort
4.0
Reliability
4.0
Styling
4.0
Recommends this vehicle
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2
1

Anonymous Reviewer
10/14/2023
Smooth, Quiet and Elegant

I really like the independent suspension and how smooth and quiet my 2018 XT5 Luxury rides. Long trips don't seem as long anymore because it's so enjoyable to drive. The rear view camera with bumper side views are so helpful when backing out of parking. The rear view mirrors with traffic indicators and lane change warning add confidence during freeway driving. Our ultra sized sunroof has been a pleasant surprise. We have been more than pleased with our XT5.

Value
5.0
Performance
5.0
Quality
5.0
Comfort
5.0
Reliability
5.0
Styling
5.0
Recommends this vehicle
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2
1

Max
9/19/2023
Great all around luxury SUV

XT5 SPORT—Perfect for highway and city driving with a variety of driving modes and plenty of luxury features.

Value
5.0
Performance
4.0
Quality
5.0
Comfort
5.0
Reliability
5.0
Styling
4.0
Recommends this vehicle
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2
1

Paul
8/16/2023
Good Could Be Better
Pros

Stylish, size and V6 engine takes regular gas.

Cons

Above average road noise in cabin.

Stylish, drives well, strong reliable V6 engine, takes regular gas and good safely features. The crossover should come standard with rear view mirror camera due to poor visibility and rear collisions reported check Carfax report. The cabin is not as isolated as it should be for a luxury vehicle due to no skid or splash guard to protect engine and reduce road noise. I also noticed underneath the dashboard it could be better insulated. Finally the floor mats appear to small and cheap.

Value
4.0
Performance
4.0
Quality
4.0
Comfort
5.0
Reliability
4.0
Styling
5.0
Recommends this vehicle
Was this review helpful?
5
0

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